This was not stated to me, an estimate was not available, And that i resent falsification of this report. Why would any individual go to a dealership, shell out a lot more for service, and become penalized by such a long wait? I realize there are times every time a dealership visit is appropriate, having said that this dealer has no merited my have confidence in or regard. I am a previous buyer of Brunswick Auto Mart in Ohio, and would love the recommendation of the respected dealer in Houston.
We’re on our third Grand Cherokee and had been contemplating trading the 2015 6 cylinder Now we have for any new a single with the V-eight. But we don’t really want for getting dinged on the price we can get from it since the Chrysler can’t afford to pay for to order a cheap Ford and duplicate the navigation program.
I'm in the whole process of obtaining a used 2013 Dodge 3500 series truck in Phoenix Az And that i am explained to that Chrysler will not likely honour the warranty on this vehicle back in Canada After i take it property with me.
Supposedly a week and also a half hour case was getting reviewed plus they were purported to be your choice yesterday and my spouse call the 800 grievance variety and so they didn’t even really know what we have been talking about ….
The next day just after about three minutes, The within around head lights were being going on and off, a clicking seem from the again, user interface gentle telling me that the driving force’s doorway was open when in actual fact it absolutely was closed and locked. I turned around and drove into the dealer.
I'd the enjoyment to encounter the incredibly practical and pleasant service from a Woman through the identify of Dolores. It's been many years and many other vehicles ago, considering that I was in the position to touch upon an personnel of a large company so favorably.
! The opposite automobile is on its 2nd set of breaks and rotters and the journey button doesn’t perform! Paint is all scratched up under the door handle during the rear doorways!(came this way) Both of those cars have under 12000 miles on them! We live in a small city (2 prevent lights!), there's no rationale we ought to be obtaining split and rotter challenges!! Really unhappy and really sure these will be my very last Chrysler purchase!!
But according to the very last particular person we talked to at purchaser service, they’re developing an update that’s designed to take care of this problem (that they didn’t know even existed) so ideally they’ll come across some way to inform us when that’s ready.
I can not believe that a three 12 months outdated car wants bearings while in the transmission. I also cannot feel They're on again buy, by the time I get bearings I will need a fresh transmission.
It's got now been per month I’ve been without a vehicle. Chrysler would not assist me with a rental. I believed that was ridicules. When I would try and Make contact with Chrysler I could well be instructed a person would Make contact with me by the top on the day, this never ever transpired. I was continually being forced to connect with over and over. A whole new engine cost $2500, so Chrysler is absolutely not aiding me out with anything at all. I’m just not having to buy labor, but I am however needing to pay for you can try these out a completely new motor. My full stage is Chrysler is aware of the motor was lousy on their own part, not mine. Chrysler admitted they would be really offended also. Well then why Chrysler would you not take care of my engine??? I lately discovered You will find there's law inside the state of CA (which I Dwell) known as the lemon legislation. I'd acquired a letter from a lawyer stating “customers who very own or lease 2007-2010 Wrangler vehicles experiencing issues with their engines, transmissions, airbags, steering, suspensions, wheels and h2o leaks can be entitled to a buy back or cash settlement beneath California’s lemon law.”
Beneath NEW MANAGEMENT. That’s the sign hanging outdoors the San Leandro Chrysler dealership. I believe they should have retained the previous management. I AM NOT Creating THIS UP. IT ALL Actually Occurred! Initially, I couldn’t get any person during the service Division to answer my phone calls, so I drove more her response than. I spoke into a service advisor who informed me he was Doing work on your own. I understood that. This stuff happen. I informed him I desired my ideal passenger window changed. He mentioned he’d take my paperwork back again for the Areas Section to obtain the window purchased. He quoted me one hour of labor @ $one hundred fifty.00 And they'd have to maintain the car for approximately 3 several hours. I named the following day and was told they had my authorization to purchase the glass, but wasn’t absolutely sure which just one to purchase (the amount of variations do they have?!). I confirmed up Saturday early morning to have the function performed and was RE-QUOTED $225.00. After i informed this service advisor what the very first man had informed me he replied, ” I do know much more than him. I’ve been performing this quite a long time, though not in this article.” He looked me up from the method and observed where $one hundred fifty.00 were entered. He informed me It will be five to six several hours before I could get the car. I explained to him that two various estimates spoke of poor customer service and he replied, ” I don’t care when people complain about consumer anchor service and I’m wanting to be wonderful by only charging you $one hundred fifty.
I also know, from many years in higher stage management, how critical it's to have these types of feed back from The shopper. Dolores was an Angel and may be recognized by Company Administration by inserting a duplicate of the mail in her Personnel File.
I'm very observant on particulars. I just found which the vehicles Possess a flaw. A flaw so insignificant which i experienced not noticed in decades but nonetheless so sizeable that after I realized it, it is rather noticeable.
All my attempts to elucidate the thought of customer service, or maybe the duty of the principle dealer and service service provider toward customers failed miserably and ended up responded to by statements like “you won't train us how to proceed with our task” & “too terrible you don’t like, however it’s Alright, we is not going to please all buyers”, all pointed out by The pinnacle routine maintenance Engineer, Mr. Sayed.!